Eficiencia operativa en servicios de copacker: estudio de caso en la empresa Obiettivo Lavoro Los Andes S.A.C
Operational efficiency in copacker services: case study at Obiettivo Lavoro Los Andes S.A.C.Contenido principal del artículo
En economías emergentes, la eficiencia operativa en servicios de copacker es crucial para la competitividad. El objetivo del estudio fue analizar la implementación de mejoras en la eficiencia operativa mediante la integración de automatización parcial, indicadores de gestión en tiempo real y fortalecimiento del liderazgo. Se empleó un diseño metodológico mixto en un estudio de caso único, utilizando entrevistas semiestructuradas a expertos, análisis FODA, mapeo de flujo de valor y proyección de KPIs. Se identificaron como prioridades la automatización del trasvase y un sistema de gestión de almacenes. Se proyectó la mejora más significativa en la Efectividad Global de Equipos (OEE), con un incremento de 20 puntos porcentuales (del 65% al 85%), atribuido directamente a la automatización parcial y al mantenimiento preventivo. Se anticipó un aumento sustancial de la productividad laboral en un 51%, como resultado de la eliminación de tareas manuales repetitivas y la optimización del flujo operativo. La integración sistémica de tecnología, gestión basada en datos y liderazgo es un modelo efectivo y replicable para mejorar la eficiencia operativa en servicios de copacker de economías emergentes.
In emerging economies, operational efficiency in copacker services is crucial for competitiveness. The objective of the study was to analyze the implementation of improvements in operational efficiency through the integration of partial automation, real-time management indicators, and leadership strengthening. A mixed methodological design was employed in a single case study, using semi-structured expert interviews, SWOT analysis, value stream mapping, and KPI projection. The automation of transfer and a warehouse management system were identified as priorities. The most significant improvement was projected for Overall Equipment Effectiveness (OEE), with an increase of 20 percentage points (from 65% to 85%), directly attributed to partial automation and preventive maintenance. A substantial increase in labor productivity of 51% was anticipated, resulting from the elimination of repetitive manual tasks and the optimization of operational flow. The systemic integration of technology, data-based management, and leadership is an effective and replicable model for improving operational efficiency in copacker services in emerging economies.
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