Resiliencia emocional y su relación con el desempeño laboral en trabajadores hospitalarios, Huaraz, Perú
Emotional resilience and its relationship with job performance in hospital workers, Huaraz, PeruContenido principal del artículo
Contexto: La resiliencia emocional es un factor clave en el ámbito organizacional, influyendo en la capacidad de los trabajadores para afrontar retos y mantener un desempeño laboral adecuado. Objetivo: Determinar la relación entre la resiliencia emocional y el desempeño laboral de los trabajadores del Hospital Víctor Ramos Guardia, Huaraz, Perú. Metodología: Se aplicó un enfoque cuantitativo, descriptivo-correlacional, no experimental y transversal, con una muestra de 120 trabajadores. Se utilizaron el instrumento CD-RISC para medir resiliencia emocional y la Escala Gráfica de desempeño laboral. Los datos se analizaron mediante el coeficiente de correlación de Spearman. Resultados: El 85,8 % de los trabajadores presentó alta resiliencia emocional y el 95,0 % alcanzó alto desempeño laboral. La correlación general entre resiliencia emocional y desempeño fue débil pero positiva (Rho = 0,161; p = 0,001). La dimensión de apoyo social mostró la asociación más fuerte (Rho = 0,215; p = 0,018), mientras que el optimismo no presentó relación significativa (Rho = 0,090; p = 0,329). Conclusiones: La resiliencia emocional guarda una relación directa con el desempeño laboral, aunque la magnitud de esta asociación varía según la dimensión analizada. Estrategias organizacionales que fomenten el apoyo social podrían potenciar el desempeño laboral en contextos hospitalarios.
Background: Emotional resilience is a pivotal factor within organizational environments, significantly influencing employees' ability to navigate challenges and sustain optimal job performance. Objective: This study aims to determine the relationship between emotional resilience and job performance among healthcare workers at the Víctor Ramos Guardia Hospital in Huaraz, Peru. Methodology: A quantitative, descriptive-correlational, non-experimental, and cross-sectional approach was employed, involving a sample of 120 employees. Emotional resilience was measured using the CD-RISC instrument, while job performance was assessed via the Graphic Rating Scale. Data analysis was conducted using Spearman’s correlation coefficient. Results: Findings indicate that 85.8% of the staff exhibited high levels of emotional resilience, and 95.0% achieved high job performance. The overall correlation between emotional resilience and performance was positive but weak (Rho = 0.161; p = 0.001). Among the dimensions analyzed, social support demonstrated the strongest association (Rho = 0.215; p = 0.018), whereas optimism showed no significant relationship (Rho = 0.090; p = 0.329). Conclusions: Emotional resilience is directly related to job performance, although the magnitude of this association varies across dimensions. Organizational strategies focused on fostering social support may enhance job performance within hospital settings.
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