Inteligencia emocional y el desempeño laboral: claves para el éxito de organizaciones peruanas
Emotional intelligence and job performance: keys to success for Peruvian organizationsContenido principal del artículo
El estudio planteado analiza la influencia de la inteligencia emocional (IE) sobre el desempeño laboral (DL) en una empresa comercial de Lima - Perú. Con relación a la metodología, se utilizó un enfoque cuantitativo, con un diseño no experimental, de corte transversal; se aplicaron instrumentos validados y confiables a una muestra censal de 60 colaboradores. Asimismo, se evaluó la influencia de las cinco dimensiones de la IE —autoconciencia, autorregulación, automotivación, conciencia y habilidades sociales— sobre el DL, logrando hallar una relación significativa (R=0.951; R²=0.903). Los análisis inferenciales se realizaron mediante un modelo de regresión lineal, el cual evidenció que todas las dimensiones de la IE predicen de forma significativa el DL, destacando a las habilidades sociales (R²=0.767) y la conciencia social (R²=0.760) como las de mayor impacto. El estudio concluye indicando que, fomentar la IE en los colaboradores mejora su rendimiento, motivación y bienestar laboral.
This study analyzes the influence of emotional intelligence (EI) on job performance (DP) in a commercial company in Lima, Peru. The methodology used was a quantitative approach with a non-experimental, cross-sectional design; validated and reliable instruments were applied to a census sample of 60 employees. The influence of the five dimensions of EI—self-awareness, self-regulation, self-motivation, conscientiousness, and social skills—on DP was also evaluated, revealing a significant relationship (R=0.951; R²=0.903). Inferential analyses were performed using a linear regression model, which showed that all dimensions of EI significantly predict DP, with social skills (R²=0.767) and social awareness (R²=0.760) having the greatest impact. The study concludes by indicating that fostering EI in employees improves their performance, motivation, and well-being at work.
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